Terms and Conditions

 

Prices and Payment

All prices are in £ sterling and include UK VAT at the appropriate rate. Delivery charges are not included in the prices quoted but will appear in the basket once a product is added. We accept payment by most major credit and debit cards. All orders are not deemed as being accepted until dispatch has taken place.  If we cannot supply your order we will contact you to advise you and offer an alternative or refund.  Orders for UK delivery only are accepted through this website.

Delivery

Our courier charge is for mainland UK only - please contact us for a courier cost for non mainland UK.  We aim to dispatch in stock items within 24 hours on postal days.  We will send you an email confirmation of dispatch.  We cannot guarantee the delivery times of our carriers but we aim to deliver within 10 working days. We are not responsible for delays caused by our carriers. If you believe your item has been delayed please contact us so we may do our best to assist you.

Delivery Costs

The delivery costs for the UK are calculated automatically based upon the weight of the items in your basket.  We offer Royal Mail postal services and Expedited Courier Services. If you have purchased large or heavy items then choosing the Courier Service may offer a saving over the Royal Mail price quoted. Our delivery costs include VAT.

Purchasing

All items offered on our website are subject to availability. To purchase any of the items on our Web Site, click the "Add to Basket" button shown on each product page. When you place an order to purchase a product by clicking the button "Order Now", we will send you an e-mail confirming receipt of your order and containing the details of your order. Your order represents an offer to us to purchase a product which is accepted by us when we send an e-mail confirmation to you that we've accepted your order or dispatched the product to you. The contract will be filed. For safety reasons your order’s data are not accessible via the internet. We keep these data in confidence according to our privacy policy.

Cancellation

You have the right to cancel your order within seven working days of delivery (starting the day after you receive the goods) and return them for a refund. This will apply to your order unless you order goods made to your own specification, perishable goods or goods that by their nature cannot be returned, video, DVD, audio or software products and the item has been unsealed, newspapers, periodicals or magazines. Should you cancel the contract we will then refund you the price you have paid for the goods (excl shipping) once they are received back with us. It is your responsibility to give notice of your wish to cancel within this cancellation period by email, fax or letter. You are under a duty to take reasonable care of the goods. The goods must be returned in saleable condition at your expense and we would recommend for your own protection that you use a recorded delivery service. If you chose an Expedited Service instead of standard Royal Mail, any refund for returned cancelled goods will be for the cost of the goods plus the rate for our standard Royal Mail service.  Should you order from us, details of this right will be sent to you with your confirmatory e-mail.

 

Liability

Our liability for the supply of products which are later confirmed by us being as faulty is limited to the price paid for the item, plus the relevant shipping fee.  We are not responsible for costs incurred as a result of cables being installed which then prove to have a fault.  We always recommend testing all cables before installing them in a position where removal would cause inconvenience and/or cost. 

 

Errors

We will not accept any liability for errors arising from incorrect information provided on this website including, but not limited to, photographic, technical, descriptive and pricing errors

After-Sales Services and Guarantees

All our new products come with a 12 months guarantee against defects or failure.  If you require assistance for items under warranty please contact us to allow us to help resolve your issue.

Customer Service

Any complaints regarding the goods or services supplied should be made to: Den Ledwidge, Cablemountain.com, 12 Bull Commercial Centre, Stockton Lane, Stockton on the Forest, York. YO32 9LE.


You can e-mail, write, telephone or fax us with your complaint. Our normal office hours are 8am - 4pm,  Monday - Friday.

 

Statutory Rights

These Terms and Conditions do not affect any of your statutory rights.